For clients

We understand time-sensitive cases can make or break outcomes for your clients. 

Our network includes specialists across all major disciplines who are available for urgent assessments, often within 48-72 hours or on request for the dates you require. For all standard cases, our specialist availability is viewable on our secure portal and can be booked within a few minutes. 

Once you are a registered user of the platform, you have secure access to Specialists, searchable by Assessment type, Specialty Type or location. Select which date suits you best and complete the booking form confirmed with an automated email summarizing the key appointment details. Need to cancel, no problem, cancel the appointment and reschedule.  

For WorkSafe Victoria matters, life insurance claims or litigated cases requiring expedited reports, we prioritise these accordingly and communicate realistic timeframes upfront. If a specialist cannot meet your deadline, we can offer alternatives. 

Our intuitive platform provides you with a visual progress bar so you always know where your assessment sits in the production process. 

Report quality and independence are non-negotiable – your cases depend on it. 

Before any specialist joins our network, we conduct thorough vetting including credential verification, AHPRA registration checks and review of their medico-legal experience. We only work with specialists who understand the difference between clinical opinion and independent medical assessment. 

Our quality assurance team review reports before submission to ensure they address all instructions, meet formatting standards and maintain professional objectivity. 

We never tell specialists what conclusions to reach. Their independence is what makes their opinions valuable, and we protect that rigorously. If you have concerns about a report, we facilitate dialogue between you and the specialist to clarify – but we do not pressure specialists to change clinical findings. 

The medico-legal industry has historically operated as a transactional referral service. We built something better. 

We invest in our specialists through personalised support, ongoing professional development and automation tools that handle administrative burden. This means you work with specialists who are motivated, well-resourced and focused on delivering quality work rather than drowning in paperwork. 

Our platform provides transparency you cannot get elsewhere: real-time case tracking, secure document sharing, automated reporting on turnaround times and quality metrics. You know exactly where your cases stand and you can always contact our team if you require any updates. 

We also take a partnership approach with clients. Our entire team understands your needs, so you can be confident knowing when your queries need to be escalated. 

The difference is simple: we care about the details that make your job easier. 

Data security is not just compliance for us – it is foundational to how we operate. 

Our platform uses industry-leading encryption for all data transmission and storage. Case files, medical records and reports are accessible only to authorised parties with granular permission controls – you decide who sees what. 

We comply with Australian privacy legislation including the Privacy Act, healthcare-specific requirements and WorkSafe Victoria data security standards. All specialist access is logged through audit trails, and we conduct regular third-party security audits to stay ahead of evolving threats. 

For law firms handling litigated matters, we understand the heightened sensitivity around privileged communications. Our platform allows you to segregate case notes, internal communications and privileged material from the information shared with specialists. 

Your data is backed up continuously and stored on Australian-based secure servers. In the unlikely event of a system issue, your case information is protected and recoverable. 

If you have specific security requirements – whether for self-insurer compliance, WorkSafe agent protocols or your own firm policies – our team can provide detailed technical documentation and work with your IT teams to ensure we meet your standards. 

We believe pricing should be transparent, predictable and fair. 

Our fee structure is straightforward: you can request a quote or our Fee Schedule before engaging a specialist, based on the type of assessment, complexity and specialist expertise required. No hidden fees, no surprise invoicing. 

For high-volume clients such as WorkSafe agents (EML, Gallagher Bassett, DXC, Allianz), self-insurers and law firms with ongoing matters, we offer customised pricing arrangements and preferred rates. Contact us to discuss volume-based fee structures that work for your budget. 

Billing is handled through our platform with automated invoicing. You receive itemised invoices with case references, making it simple to track expenses and allocate costs to specific matters. For WorkSafe cases, we ensure invoicing aligns with WorkSafe fee schedules and agent requirements. 

Payment terms are clear and simple – we work with your accounts payable processes rather than forcing you into rigid payment windows. We operate on 14 day payment terms. 

If a case requires additional work beyond the initial scope, we communicate this proactively and provide updated fee estimates before proceeding.